Managing FAQ
Details to help you get started making the most of Help KeyReply's features
Correct a False Positive (Disagree with the virtual assistant’s prediction of intent)
You can take action to classify the question under a different existing intent.
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Train Questions from Real Users
While we try to train the virtual assistant with examples as close to the real world as possible
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Add a User Question into the Training Dataset (Agree with the bot prediction of intent)
For when you agree with the bot’s intent prediction, you can instantly take action to approve the question and improve the Bot.
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Archive a User Question
For when the question is not relevant enough to be added under any intent, or common enough for a new intent to be created.
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Create a New Intent from Real User Questions
For when the question has no existing intent at the moment, but is asked enough by real users to be worth creating a new intent for.
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Check and load versions of trained FAQ
The AI-generated assistant stores all versions of the trained FAQ, just in case.
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First Steps with Examples
Examples are different ways a user can phrase a question or query to the virtual assistant, based on a single intent.
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Bulk Upload of Intents and Examples
Learn how to conveniently do a mass upload of intents, examples, and their corresponding answers.
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How to Link Intents to Content Nodes
Content Nodes are AI-generated assistant’s responses.
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Evaluation Function/ Batch Test (new)
Along the side navigation bar, select “FAQ” and select “Evaluation” along the top bar.
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