your customers 24/7 with world-class AI chatbots

Making Knowledge and Information Accessible to All with Natural Language

Conversational AI Virtual Assistants and Chatbots for Patient Engagement and Knowledge Management

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KeyReply’s conversational AI and chatbot solutions help businesses automate customer support, streamline internal processes and accelerate digital transformation. We have helped enterprises in healthcare, insurance, and government bodies in Asia deploy conversational AI solutions to connect all your stakeholders to your company-wide knowledge bases.

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Automatically Understand and Resolve Customer Issues

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KeyReply identifies key insights from your customer conversations and automates your customer engagement and support using your own Facebook Messenger, web or app bot. Here's how.

Use Data to Power Real Results

Using unstructured conversations from past customer interactions like emails and support systems, our AI engine will identify the key issues, themes, and problems that your customers face. This will be used to scope the chatbot’s functions and replies.

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Get Robust, Flexible Bot Solutions for Every Need.

KeyReply has its own proprietary Natural Language Processing (NLP) engine, dialog writing and text analytics systems to suit your business goals. It integrates seamlessly with your business and operational systems, to solve problems for you across functions. 

Be Where Your Customers Are

KeyReply deploys your chatbot on a private cloud infrastructure, with your own hosting, servers, databases, tables and networking gears. You can then send your trained bot to respond to customers on Facebook, Slack, web, in-app or SMS, wherever your customers are. 

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The KeyReply Differences

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Data Analytics

Data based decision making brings your business into the future. Utilizing our dynamic and fully customizable analytics dashboard, you can generate reports showing your virtual assistant’s output and resolution rates complete with data visualization. With our data processing you can measure and display impactful KPIs and customized metrics. Utilizing your data enables you to quantify the ROI so you can feel confident in your decision to implement an AI powered virtual assistant.

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World-Class Bots

We create a personalized chat experience for your customers and brand. Utilizing exhaustive data sets and years of experience we ensure the AI chatbot can strengthen the relationship your business has with your customers.

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Intelligent & 24/7 Virtual Assistants

With powerful AI tools for business you are able to engage and service your customers automatically regardless of the time. Whether it’s a repetitive issue or unique interaction, our AI powered chatbots support both your business and your customers.

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Native Multi-lingual Support

Our multi-lingual word embedding and language models enable our chatbots to transfer language understanding capabilities from English to other low-resource languages, namely Southeast Asian languages such as Bahasa Malaysia/Indonesia, Thai and Vietnamese. This capability also enables us to support business scenarios with mixed language dialogues.

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Technology Partnerships

We have officially recognized partnerships with leading tech giants like Facebook, WhatsApp, IBM, Cisco and Zendesk among others, allowing us to integrate and deploy our chatbots wherever your customers are

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Proprietary AI Engine

KeyReply’s proprietary AI bot platform is fine tuned to focus in on the unique abilities of an AI chatbot. Beyond customized linguistic capabilities, you also get security controls on your chatbot’s data, enabling migration and deployment to your private cloud.

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End-to-End Optimization

KeyReply goes beyond simply building your online chatbot. We will deploy your AI chatbot and work with your business to increase customer adoption and engagement of the live chat solution. Right from the start we are there to ensure the maximum return on your investment. The KeyReply dashboard turns customer conversations into real-time intelligence to help you make better business decisions.

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Complete AI Tech Stack

We possess full-service expertise and continuous R&D capabilities with business logic and orchestration layers, ML and NLP algorithms as well as computing hardware in the world’s fastest deep learning system

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Extensive Experience

We bring a breadth of experience deploying chatbots for enterprises in Singapore, Southeast Asia and worldwide, including multi-lingual deployments that also scale across departments and use cases

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Full-Featured Management

The KeyReply management dashboard makes it easy to train and deploy new FAQs quickly. You are able to update new content and take advantage of fine-grained analytics. We make sure your team gets the most out of your AI integration and are able to effectively manage your KeyReply virtual assistant and live chat solution. We are a partner in your success and commit to your company for the long term.

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Highly Secure Data Safeguards

KeyReply guarantees 256-bit encryption and DDoS protection, and is HIPAA compliant. You can have peace of mind that your data is securely safeguarded by our robust security infrastructure and policies.

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Live Chat Integration

With live chat integration you can handover complex queries to a chat agent within our dashboard. You even have the ability to configure email or Zendesk handover protocols during out-of-office hours. Our Live Chat feature enables a seamless transition from the chatbot to a human agent, while enabling the bot to listen in and learn from the agent's responses to the query. Evolutionary intelligence is now empowering your business.

We’re Partners with Leading Tech Giants

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Official Messenger Partner

KeyReply is a Facebook Messenger partner, one of only three Asian companies, and the only Singaporean company, at the official launch of the Messenger Developers Directory.

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Official WhatsApp Business Partner

KeyReply is an official WhatsApp Business Solution Provider. Tap on the world's most popular messenger app to communicate with your internal and external users.

We’re in the Press

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Request your demo now

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Ready to transform your business with chatbots? Request a demo today.