Conversational AI Virtual Assistants and Chatbots for Patient Engagement and Knowledge Management
KeyReply’s conversational AI and chatbot solutions help businesses automate customer support, streamline internal processes and accelerate digital transformation. We have helped enterprises in healthcare, insurance, and government bodies in Asia deploy conversational AI solutions to connect all their stakeholders to company-wide knowledge bases.
KeyReply's AI platform is also accredited by IHiS, the technology agency for the public healthcare sector in Singapore.
" We selected KeyReply as our patient engagement solution due to their sophisticated AI Virtual Assistant platform that allows for all institutions to leverage on a centralised knowledge base while being able to personalize responses to each patient group and meet the needs of each institution. "
Tracy Gan Seok Bee, Deputy Director Of Operations at National Healthcare Group Polyclinics
National Healthcare Group Singapore
Transform Healthcare Delivery
Our experience working with leading healthcare institutions have unearthed numerous use cases for chatbots that help:
- Reduce patient waiting times with better triaging
- Help clinicians with medical knowledge management
- Enhance the outpatient journey through remote monitoring
- Save admin costs by automating info extraction for billing
Build Your Insurance Ecosystem
Connect your customers, distribution partners, employees and systems in one single consistent experience. Our insurance chatbots help you:
- Inform & empower your agents to build relationships
- Drive contact centre productivity and service quality
- Enable self-servicing and personalisation for customers
- Automate lead generation and boost ROI
Automate Customer Support
KeyReply’s chatbots are also being used for driving customer engagement across industries, and can help you:
- Engage customers across popular messaging platforms like WhatsApp and Messenger
- Free up agents’ time and drive customer satisfaction
- Deliver omni-channel customer experience
The KeyReply Difference
One platform for all use cases across the company – Build your Virtual Customer Assistant (VCA) and Virtual Employee Assistant (VEA) in one platform.
Mixed and Low Resource Languages
Mix language sentence & native support for low-resource languages with our proprietary language model. Flexibly switch between platforms like IBM Watson and Microsoft Luis.
Low/No-Code Platform For Large Scale Personalisation
Low/no code management without the need for data scientists to set up and maintain. Get integrations set up within minutes by business users.
Out of the Box Ontologies and Workflows
Save onboarding time by more than 50% by leveraging on the extensive data provided by KeyReply.
We’re Partners with Leading Tech Giants
Official Messenger Partner
KeyReply is a Facebook Messenger partner, one of only three Asian companies, and the only Singaporean company, at the official launch of the Messenger Developers Directory.
We’re in the Press
Request your demo now
Ready to transform your business with chatbots? Request a demo today.