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We showcased kira™ at HIMSS, DHF25 and around the world —helping providers automate workflows, reduce admin workload, and improve patient experience. If you missed us at those events, it’s not too late to see kira™ in action.

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Why healthcare leaders prefer KeyReply solutions.

Our AI platform is built on six years of real-world healthcare interactions and integrates seamlessly with existing systems.

83 Million AI–Powered Interactions

Leading healthcare organisations rely on KeyReply to improve patient interactions and operational efficiency.

94% client 
retention rate

Providers stay with KeyReply because it delivers measurable results and ongoing support.

Deploy AI assistants 
80% faster

Speed matters in healthcare. Pre-built workflows and seamless integration allow rapid deployment with minimal IT effort.

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Reduce admin costs by up to 45%

Kira streamlines workflows, optimises scheduling and lowers operational costs. Free-up staff to focus on high-value patient care instead of time-consuming admin.

kira was born to fix healthcare engagement

Missed appointments, overwhelmed staff, and disconnected patient journeys create barriers to quality care.

1

$150b loss due to no-shows

Missed referrals delay care and cost providers revenue. Long wait times and confusing scheduling cause patients to drop off. AI-powered follow-ups keep them engaged.

2

40% of patients don’t use 
portals

Half of patients offered a portal don’t use it, often struggling to access records. This forces staff to handle inquiries manually. AI automation eases the load, letting teams focus on care.

3

60% of Patients Struggle with Treatment Adherence

Missed follow-ups and forgotten instructions impact health. AI-driven reminders and guidance boost adherence and outcomes.

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How kiraTM solves this.

Kira helps healthcare teams reduce patient no-shows, improve adherence, and free up staff time by automating engagement and support—before, during, and after a visit.

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Reduce missed appointments and maximize revenue

No-shows cost healthcare providers billions annually. Kira automates scheduling, reminders, and follow-ups, cutting no-shows by up to 70% and increasing revenue.

Ensures a seamless post-discharge support

Kira automates follow-ups, recovery reminders, and care plans to keep patients on track, reducing readmissions and easing staff workload.

Deliver proactive patient outreach

Kira can be leveraged for personalized patient engagement and marketing, ensuring the right individuals receive relevant health programs, wellness offerings, and preventive care promotions.

Enhance health literacy through AI-driven education

Patients often forget 40-80% of what doctors tell them, leading to poor self-care and unnecessary complications. Kira provides personalized, easy-to-understand health education, ensuring patients fully grasp their conditions and treatment plans.

Engage patients in their preferred language and channel

With multilingual AI and omnichannel support (WhatsApp, SMS, web, voice), Kira ensures patients receive care in the way that works best for them.

Free-up staff time for patient care

Administrative tasks like appointment coordination, prescription refills, and patient queries overwhelm staff. Kira automates these processes, reducing admin workload by 30-50%.

Scale with demand during peak times

Handle thousands of patient interactions per second, ensuring seamless communication even during high-demand periods.

"The AI receptionist KeyReply built is almost perfect—the voice, responses, and intonation are gold standards by which all should be measured."

Dr. James Liang

CEO, 13Sick & Founder

Venn diagram illustrating KeyReply's healthcare AI solution benefits: where Improving Patient Outcomes (navy circle), Cost Efficiency (blue circle), and Revenue Growth (light blue circle) intersect. This strategic framework demonstrates how KeyReply's healthcare automation solutions simultaneously enhance clinical results while optimizing operational costs and driving business growth. Alt text: Healthcare triple-aim diagram showing intersection of patient outcomes, cost efficiency, and revenue growth.

Who is kiraTM for.

KeyReply is built for decision-makers in healthcare who want to improve efficiency, reduce costs, and deliver better patient experiences. If your team is struggling with high admin workload and low patient engagement, our AI assistant can help.

CXOs – Optimize revenue, reduce leakage, and drive efficiency across staff with 
AI-driven insights for Sales & Marketing strategies.

Clinicians & Providers –  Improve patient engagement and clinical outcomes through AI-powered solutions.

Patient Experience Teams – Enhance patient satisfaction while reducing administrative burden.

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Proven results.

Leading healthcare organisations have seen measurable improvements with KeyReply’s AI assistant. By automating patient interactions, hospitals and clinics reduce administrative burden and improve engagement rates.

49%

Reduction in no-show appointments.

29%

Faster response times for healthcare teams utilizing AI-assisted platforms.

2x

Faster response times for healthcare teams.

30%

Reduction in patient wait times.

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The AI-Powered Virtual Assistant for Healthcare

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About us.

KeyReply helps healthcare organisations automate patient interactions, streamline workflows, and reduce administrative workload using AI-powered virtual assistants. With six years of real-world healthcare data and deep integration capabilities, we enable providers to enhance patient engagement without adding operational complexity.

Our platform is trusted by leading hospitals, clinics, and healthcare systems across APAC, the Middle East, the UK, and the US, ensuring seamless, secure, and scalable AI adoption.

Peiru, CEO and co-founder of KeyReply, standing confidently in a professional setting. With over a decade of entrepreneurial experience, engineering and finance expertise, she previously managed $4B+ projects at Citibank and in private equity before leading KeyReply's AI healthcare innovations. Alt text: Peiru - KeyReply CEO and AI healthcare innovator.

Peiru Teo

Chief Executive Officer

Peiru is a proven entrepreneur and thought leader with a decade of experience. With a background in engineering and finance, she has led projects worth over $4 billion at Citibank and in private equity. Now, she drives innovation at KeyReply, leading a team of AI and automation specialists to shape the future of healthcare.
Peiru's LinkedIn
Max, technology leader at KeyReply, posing professionally in a corporate environment. An award-winning innovator with a Master's in Advanced Information Systems from SMU, he achieved 1st place in the APAC Facebook Hackathon and ranked among global top-three finalists. His expertise drives KeyReply's mission of advancing machine intelligence for human benefit. Alt text: Max - KeyReply technology leader and award-winning AI innovator.

Max Xu

Chief Technology Officer

Max is dedicated to advancing machine intelligence for human benefit. He holds a Master’s in Advanced Information Systems from SMU and has won multiple awards, including 1st place in the APAC Facebook Hackathon and a global top-three finish.
Max's LinkedIn
Here's an SEO-optimized image description for Eric Pallay's leadership photo: "Eric Pallay, seasoned healthcare technology executive at KeyReply, photographed in a professional setting. With 25+ years of experience in strategy, consulting, and digital transformation, Eric previously served as Managing Director at Accenture's Microsoft Business Group, where he spearheaded globally recognized healthcare initiatives. A successful entrepreneur who has founded and exited health tech startups, Eric brings expertise in innovation, complex program management, and business transformation across multiple regions to KeyReply's leadership team. Alt text: Eric Pallay - KeyReply executive and healthcare technology innovator.

Eric Pallay

Chief Strategy Officer

Eric Pallay is a seasoned executive with over 25 years of experience in strategy, consulting, and digital transformation. As the former Managing Director at Accenture's Microsoft Business Group, he led initiatives that earned global recognition in healthcare partnerships. Eric's expertise spans innovation, complex program management, and business pivots across multiple regions. He has also founded and successfully exited health tech startups, demonstrating his entrepreneurial acumen in the healthcare technology sector.
Eric's LinkedIn
“KeyReply’s scalable AI platform has grown with us from three to nearly 20 departments, proving its ability to support multiple domains and business users effectively. They are a great long-term growth partner in our AI journey."

Chia Kim Geok

Policy Servicing Sr. Manager, AIA Group.

Experience the future
of Healthcare AI.

kira™ is already freeing clinicians from admin grind, accelerating workflows, and lifting patient satisfaction—all in the real world, right now. Ready to see how?

‍Book a demo and watch kira™ work its magic in minutes.

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