Organize and manage entities to enhance the efficiency of your support system

First Steps with Entities

Entities are groups of keywords that share the same meaning, but can appear differently in every user’s query

No description

Grouping Intents with Entities

Entities have the ability to become an umbrella item to contain certain keywords or phrases that are related to each other.

No description

Scenario Tutorial: Intent Grouping with Entities and Conditions

We’ve developed a simple scenario below to illustrate how entities can efficiently group several intents into a single intent.

No description


Synonyms are a group of alternative key words or phrases that users can use to mean the same thing.

No description

Regular Expressions/ Patterns

Regular Expressions are basically a string of varying letters or numbers that maintain a constant pattern regardless of circumstance.

No description