How to Raise a Ticket?

Learn the essential steps for raising a ticket on KeyReply's Customer Support Portal efficiently and effectively. Simplify your support experience today!

  • At the Customer Support Portal, you may report bugs, suggest new features, or seek technical support.
  • There are four categories of tickets you may raise.
    • Report an outage / incident – Report complete unavailability of the bot service
    • Ask a Question – Ask a question relating to installing, configuring, or troubleshooting the bot service
    • Report a bug – Report a bug in the product
    • Suggest a new feature – Let us know your idea for a new feature
  • Select the ticket type, and you will have to fill in the form to provide more details about the issue, question, or feature.
  • You may change the request type by selecting from the dropdown list under ‘What can we help you with?’.
  • After you have filled up the form, click on Send to submit your ticket.