Discover The KeyReply Difference

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World-Class Bots

We create a personalized chat experience for your customers and brand. Utilizing exhaustive data sets and years of experience we ensure the AI chatbot can strengthen the relationship your business has with your customers.

 

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Proprietary AI Engine

KeyReply’s proprietary AI bot platform is fine tuned to focus in on the unique abilities of an AI chatbot. Beyond customized linguistic capabilities, you also get security controls on your chatbot’s data, enabling migration and deployment to your private cloud.

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Full-Featured Management

The KeyReply management dashboard makes it easy to train and deploy new FAQs quickly. You are able to update new content and take advantage of fine-grained analytics. We make sure your team gets the most out of your AI integration and are able to effectively manage your KeyReply virtual assistant and live chat solution. We are a partner in your success and commit to your company for the long term.

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Intelligent & 24/7
Virtual Assistants

With powerful AI tools for business you are able to engage and service your customers automatically regardless of the time. Whether it’s a repetitive issue or unique interaction, our AI powered chatbots support both your business and your customers.
KeyReply is the best chat automation agency in Singapore and Asia. We have worked with top governments and enterprises in the region and leverage our experience to guarantee you a magnificent experience. Utilizing deep learning chatbot solutions, the integration will continue to improve utilizing the latest machine learning algorithms so that the longer it is deployed the more effective it will be.

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End-to-End Optimization

 

 

KeyReply goes beyond simply building your online chatbot. We will deploy your AI chatbot and work with your business to increase customer adoption and engagement of the live chat solution. Right from the start we are there to ensure the maximum return on your investment. The KeyReply dashboard turns customer conversations into real-time intelligence to help you make better business decisions.

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Highly Secure Data Safeguards

KeyReply guarantees 256-bit encryption and DDoS protection, and is compliant with ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2 standards. We also adhere to country-specific standards like Australia IRAP, UK G-Cloud, and Singapore MTCS. You can have peace of mind that your data is securely safeguarded by our robust security infrastructure and policies.

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Native Multi-lingual Support

Our multi-lingual word embedding and language models enable our chatbots to transfer language understanding capabilities from English to other low-resource languages, namely Southeast Asian languages such as Bahasa Malaysia/Indonesia, Thai and Vietnamese. This capability also enables us to support business scenarios with mixed language dialogues.

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Live Chat Integration

With live chat integration you can handover complex queries to a chat agent within our dashboard. You even have the ability to configure email or Zendesk handover protocols during out-of-office hours. Our Live Chat feature enables a seamless transition from the chatbot to a human agent, while enabling the bot to listen in and learn from the agent's responses to the query. Evolutionary intelligence is now empowering your business.

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Data Analytics

Data based decision making brings your business into the future. Utilizing our dynamic and fully customizable analytics dashboard, you can generate reports showing your virtual assistant’s output and resolution rates complete with data visualization. With our data processing you can measure and display impactful KPIs and customized metrics. Utilizing your data enables you to quantify the ROI so you can feel confident in your decision to implement an AI powered virtual assistant.