The KeyReply Difference


World-Class Bots


We craft the best chat experience based on your end customer and brand. Our experience means you can trust us to know what users will ask... even down to the best jokes the assistant should tell, or how to answer questions about going on a date with the assistant, or its favourite food.



Proprietary AI Engine


KeyReply has a proprietary AI engine to ensure that we can tune our models according to your assistant's needs, for example to understand slang. It also means security controls for your bot data is high, and ensures a path for migration to deploy to your private cloud.


Full-Featured Management


The KeyReply management dashboard makes it easy to train and deploy new FAQs quickly, update new content on the bot easily, and includes fine-grained analytics. We make sure your team can use it effectively to manage your KeyReply virtual assistant – not just buy it and leave it aside.


Intelligent & 24/7
Virtual Assistants

Your VA will help to engage and service your customers automatically round the clock, taking care of repetitive issues.
You can trust that KeyReply is the best chat automation company in Singapore and Asia, as we have worked with top governments and enterprises in the region.


End-to-End Optimization



KeyReply builds, deploys, and gains adoption for your chatbot, so you get the results that you want. You can have the confidence in knowing that KeyReply is turning customer conversations into real-time intelligence to help you make better business decisions.


Highly Secure Data Safeguards

KeyReply guarantees 256-bit encryption and DDoS protection, and is compliant with standards such as ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2, as well as country-specific standards like Australia IRAP, UK G-Cloud, and Singapore MTCS. You can have peace of mind that your data is securely safeguarded by our robust security infrastructure and policies.


Native Multi-lingual Support


We have developed custom multi-lingual word embedding and language models to transfer language understanding capabilities from English to other low-resource languages, namely Southeast Asian languages such as Bahasa Malaysia/Indonesia, Thai and Vietnamese. This also allows us to support business scenarios with mixed language dialogs.


Live Chat Integration




Handover complex queries to a Live Chat agent within our dashboard, and configure simple email or Zendesk handover protocols during out-of-office hours. Our Live Chat feature enables a seamless transition from the bot to the human agent, while enabling the bot to listen in and learn from the agent's responses to the query.


Data Analytics



With a dynamic and fully customizable analytics dashboard, generate reports showing your VA’s output and resolution rates, complete with data visualization. Measure relevant and display impactful KPIs and metrics that quantify the return on investment on your virtual assistant.