Supporting Patients, Families and Friends, 24/7
Pam, Parkway's Assistance Manager, is a friendly chatbot built to help patients, families and friends answer all their health-related queries. Ranging from booking health screenings and doctor appointments to subscribing to health tips and articles, Pam can do it all! And the best part? She's here for you, 24/7, on all the channels that you always use.
Taking care of patients, families and friends, everywhere
Pam answers general enquiries regarding admissions, Parkway hospital's services, room rates, contact hours and details. More than that, the bot also directs customers to the right forms to make appointments for health screenings and specialists visits.
Directing patients to specialists according to their symptoms and conditions
Users can search for a specialist by name, or by their symptoms and conditions. This helps to drive topline growth for the hospitals by directing patients to the relevant doctors.
Keeping everyone in the pink of health with tips and articles
Users of the bot can access trustworthy healthcare and medical tips and articles by searching according to their symptoms or conditions.
Handing over to a human agent for further support
Pam also detects when the user is in distress, discomfort or confusion and will hand the user over to a human colleague who can take over and help him/her better.More customer success stories