Be where your customers are, on their favourite messaging app. WhatsApp Messenger has a reach of over 1.5 billion people across 180 countries. This makes it a growing and popular choice as a customer support channel.
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How WhatsApp Business API helps you connect with your customers
Notification Alerts
Send outbound messages such as booking confirmation, order receipts, delivery status, appointment reminders etc.
Customer Service
Follow up with your customers after they get in touch with you. No charges within 24 hours.
What's the difference?
WhatsApp for Business |
WhatsApp Business API |
|
| Business profile |
✔ |
✔ |
| 2-way conversation |
✔ |
✔ |
| Automate messages (AI/NLP) |
✘ |
✔ |
| Integration with software stack (CRM, analytics etc.) |
✘ |
✔ |
| Bulk messaging |
✘ |
✔ |
| Limit on agent and devices | One number to single-agent, on a single device |
One number to multi-agents, unlimited devices |
| Suitable for | Small-medium sized businesses |
Enterprise businesses |
Benefits
1. Elevate Customer Experience:
Gain in-depth understanding of your customer with profile and preference analytics. This in turn helps you build amazing customer experiences. Great experience = Happy customers.
2. Free Agents From Restrictive WhatsApp Access:
With WhatsApp Business API, multiple agents are no longer restricted to using a single device to manage the channel . Agents can have access and work on an integrated platform to handle queries simultaneously via live chat. All hands on deck = Greater productivity
3. Power Up With AI Chatbot
Add an AI chatbot to support the team to achieve more! AI chatbots can assist with the bulk of enquires, freeing up your customer support team to attend to the queries that really matter.
A Practical Solution For Any Use Case / Business Type
Internal Processes |
EmployeesHandle HR processes Employee inquiries Data & form collection |
NotificationsPayroll updates |
E-Commerce & Logistics |
Customer CareEmployee inquiries Customer resolution Customer conversations |
NotificationsPurchase confirmation Delivery status update |
Insurance |
Customer CarePolicy holder inquiries Agent inquiries Customer conversations |
NotificationsAccount updates Security alerts |
As a global Facebook business solution provider, KeyReply can help you leverage the power of chat automation to deliver real time communication with customers. Talk to us and let us help onboard your organisation so you can scale your business. Request a WhatsApp Business demo today.
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Find out more about our Channel Partner Program.