Introducing the WhatsApp Business API with KeyReply. Customer Engagement AI that can be where your customers are, on their favorite messaging app. WhatsApp Messenger has a reach of over 1.5 billion people across 180 countries. This massive reach makes it a growing and popular choice as a customer support channel.

Imagine what it would be like to...

✔ Boost customer engagement and satisfaction with automated messages utilizing AI/NLP

✔ Easily send automated notifications alerts such as booking confirmations, order receipts, delivery status, appointment reminders, and more

✔ Improved customer service by automatically following up with customers after they get in touch with you

✔ Gain an in-depth understanding of your customers with profile and preference analytics. This information, in turn, helps you build amazing customer experiences. A great experience = Happy customers

✔ Power Up your company With an AI Chatbot. Add an AI chatbot to support the team to achieve more! AI chatbots can assist with the bulk of enquires, freeing up your customer support team to attend to the queries that matter

✔ Stop wasting time & money. Free Agents From Restrictive tasks. With the WhatsApp Business API, multiple agents are not restricted to using a single device to manage the channel. Agents can access and work on an integrated platform to handle queries simultaneously via live chat. All hands on deck = Greater productivity...

Now imagine what it would be like to accomplish those things easily.

You CAN with Incredible customer engagement that leads to repeat business and great reviews.

As a global Facebook business solution provider, KeyReply can help you leverage the power of chat automation to deliver real-time communication with customers. Talk to us and let us help onboard your organization so you can scale your business. Request a WhatsApp Business demo today.

Feature Comparison – How the WhatsApp Business API empowers you beyond the competition

 

WhatsApp for Business

WhatsApp Business API

Business profile

2-way conversations

Message Automation empowered by artificial intelligence (AI/NLP)

Integration with software stack
(CRM, analytics etc.)

Bulk messaging to expand your reach and efficiency


Individual conversations / manual canned messages only


High volume, automated, personalised messages

Limit on agent and devices One number to single-agent, on a single device

One number to multi-agents, unlimited devices

Suitable for Small-medium sized businesses

Enterprise businesses

 

AI Conversational Customer Engagement Is the Future

You can interact with exponentially more customers than you are now without hiring more staff, and integrate with your CRM and analytics software stack. 

A Practical Solution For Any Use Case / Business Type

Internal_Process

Internal Processes

Employees

  • Handle HR processes
  • Employee inquiries
  • Data & form collection
Logistics

E-Commerce & Logistics

Customer Care

  • Employee inquiries
  • Customer resolution
  • Customer conversations
Insurance

Insurance

Customer Care

  • Policy holder inquiries
  • Agent inquiries
  • Customer conversations

Customer Engagement Notifications

Responding quickly to your customers is vital for ensuring a positive customer experience. A survey of customer experiences revealed that customers desire a prompt response even over quality of service. When they feel that you share their own sense of urgency it creates a bond between them and your business.

You can create internal and external notifications keeping all interested parties aware of items such as:

  • Payroll Updates
  • Purchase Information
  • Delivery Status
  • Reservation & Appointment updates
  • Account Updates
  • Security Alerts
  • Payment Requests
  • Billing Updates
  • Ticket and Travel updates

Keep your customers coming back

When you maintain your customer engagement your company will remain on their mind, so they will become repeat customers and suggest your services to others. Easily send bulk or personalized messages to make every experience unique.

Collect and utilize data to improve your offering

With the Whatsapp Business API you can collect the data on customer concerns and requests, enabling you to understand where improvements can be made. 80% of the effects come from 20% of the causes and you will have the data to identify those causes. Request a demo and read more about the KeyReply difference today.

 

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