The Information Technology Function

 

" For me, it matters that we drive technology as an equalizing force, as an enabler for everyone around the world. "
- Sundar Pichai

 

The people in IT support are passionate, helpful, and extremely knowledgeable.

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Successful IT implementation, maintenance and improvements drives stability and success in businesses. It is the function that works under the radar and the epitome of "you won't realize we are here until something goes wrong". 

 

Quick Troubleshoot

AI chatbot taps on knowledge database to provide answers to user's queries.

 

Schedule Appointments

Create ticketing functions and scheduling appointment using AI chatbots so they don't have to waste productive hours waiting at the IT support clinics.

 

Live Support Team Hand-off

The intelligent virtual assistants will redirect the complex queries to the IT support team to ensure that the employee's queries are resolved.

  

Data Driven Feedback Loop

Analytics drawn from automating IT support can be used to identify common problem areas for debugging and other improvements, creating a data-driven feedback loop.

 

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