In E-commerce Sector
AI chatbots manages mundane tasks so that you can focus on bigger things.
The e-marketplace is saturated. After spending substantial effort to draw the customer, how do you engage and maintain their interests? Many e-commerce have already implemented AI chatbots to handle customer queries instantaneously. Have you?
✓ 24/7 customer support managing queries and request (Change order details)
✓ Up-sell and cross-sell to push sales up a notch
✓ Showcase product catalogs
✓ Sentiment analysis allowing for timely live agent hand-off
Response time improvement leads to increased conversion by 21 to 100 times! Answering customer queries helps to accelerate their search process and shortens the sales cycle.
Lead Generation & Personalization
Ask customers different questions and generate leads. This will also make personalized marketing possible.
Aggregate customer feedback to generate actionable insights for product changes.
Handle customer complaints and channel them to the respective customer care agents for fastest resolution time. Automate and manage requests quickly with step-by-step guide.