The Power of Advanced Customer Service
" Get closer than ever to your customers "
- Steve JobsBeing accessible, knowledgeable, courteous are key traits of a customer service representative. Customer service representatives also have to have great listening skills, and conflict resolution skills.
Every business requires great customer service to ensure that customers are taken care of. Let's jump straight to how our Virtual Assistants aka Chatbots can complement your existing customer service efforts.
Available 24/7
Customer concerns are time sensitive as are enterprise updates or issues. Your chatbot integration allows you to respond to customer concerns anytime.
Handle general queries
With the knowledgebase integration your virtual assistant can provide quick answers to a huge range of customer inquiries.
Multi-Channel Support
Engage customers on their preferred chat applications with real-time communication. Consolidate your communication queries for a smooth experience.
Sentiment Analysis
Analyzing customer communication in real time allows the chatbot to identify distress so it understands when to escalate tricky questions to a live agent.
Multi-Lingual Support
Communicating with your customers in their native language will drastically increase customer satisfaction and build rapport. Treat your customers like family and they will return the sentiment.
Data Security
With 256-bit encryption and DDoS protection you and your customers will rest easy knowing you are safeguarded by our robust security infrastructure.
